Returns and Refund Policy – Mithra Garments

Overview

Return policy

1.We do not accept any cancellations or Returns.

2.DAMAGED/TAMPERED PARCEL: Please do not accept tampered or damaged packages, we will not be held responsible if a tampered or damaged package is accepted and the product is found to be damaged later on. Please report to us about this within 24 hours via email (support@mithragarments.com)that the parcel was not accepted due to damage or tampered. Please quote order ID and write in the subject/title section as ‘’DAMAGED PARCEL’’

3.DAMAGED ITEM/PRODUCT: Returns are only accepted in case of genuine damage. This happens very rarely. Before shipment, the items are checked for quality. Unboxing video with 360 degree angle is must to claim for damages. If you have noticed damage in the product, please let us know within 24 hours of receiving the item through the following email address, support@mithragarments.com. Please quote your order ID and write in the subject/title section as “DAMAGED ITEM”. Please ALSO include the details of the damage. After we have acknowledged your email, please ship the parcel back to us via Indian Parcel Postal service ONLY within 1 or 2 days, to the address shared through email. Return Shipping cost should be take care by you. We can exchange to the same item if stock is still available or any other item of equal value.

4.All Returned items must be unworn, unwashed, complete with original intact tags and /or packaging if applicable. If the returned item has any stains, body odours, perfume scents, any kind of marks, damages or water stains, we will not accept the item for returns.

5.Only the cost of the item can be considered and can be exchanged with any of our product/s of equal value.

6.We do not accept returns for items returned due to mismatch to your colour expectation. As you probably know, it is very difficult to exactly match the colour (brightness, saturation and hue) of the website picture to the natural colour of the product as there are so many variables that can affect this. Although we try our best to match the colour of the item, they may not exactly look like the displayed picture in our website. We also do not accept returns due to the different texture “feel’’ of the material.Products with block prints, Kalamkaris will have stains, misprints, overlapped prints etc. They are authentic characteristics of a handmade product and therefore cannot be considered as damage or fault.

7.Items ordered with special discount coupons, time specific gift vouchers or any promotional discounts/gifts cannot be returned.

8.If the Shipment is returned back to us due to incomplete address, wrong address, no answer or no receiver available, we will deduct courier and packing charges of the order. Remaining amount will be processed against return order.

9. NO RETURNS FOR ITEMS PURCHASED DURING SALE OR DISCOUNT PERIOD.

If you have any queries, please reach us support@mithragarments.com

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed. We can exchange to the same item if stock is still available or any other item of equal value.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@mithragarments.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.